85501- Ops Adm Routing & Dispatch-2

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

Position Overview

An Operations Admin reports to a supervisor.  They are responsible for creating and maintaining relationships and communications with external customers and vendors.  They schedule routing and shipping times, track and report on issues and assist with problem resolution.

Essential Job functions (Tasks, duties, and responsibilities most important for the Job)

• Oversee the training of all direct labor and provide continued training as needed.
• Responsible for being a dedicated resource to an assigned functional area supporting the manager and supervisor in all administrative duties.
• Develop good working relationships with external customers and vendors.  Responsible for daily communications with processing engines and communication of any issues, cancellations, or extensions obtained.
• Assist in problem resolution and research issues.
• Prepare and maintain all required daily reports for the operational areas assigned.
• Communicate and partner with other functional areas on intersecting activities.
• Track utilization of supplies and prepare orders as necessary to maintain proper levels of inventory.
• Aid supervisor and manager in preparing for shift transitions.
• Manage Outbound Functions
  • Responsible for scheduling customer orders to ship within defined SLA.
  • Responsible for the specific and changing requirements of each account, following customer guidelines to stay in compliance and creating new SCAC codes as needed.
  • Responsible for the timely reporting/delivery of accurate data daily and end of month reporting.
  • Responsible for opening and closing loads, daily routing of purchase orders, and printing all required paperwork and maintaining accurate tracking information.
  • Accountable for orders from printed status to shipping status. 
  • Maintain optimal workflow and safety of assigned area.
  • Align daily needs with the flow of the building each day, ensuring all loads have been shipped.

Knowledge, skill and ability requirements minimum competencies required for job

• Working knowledge of computers and Microsoft Office applications
• Knowledge of hand (RF) scanners and experience using WMOS
• Use mechanized equipment as needed.
• Skilled at multi-tasking and able to react quickly to frequent priority shifts.
• Proficient communication skills both written and verbal.
• Ability to communicate effectively, both verbally and through email.
• Ability to work independently and as part of a team.
• Strong Analytical skills with strong attention to detail.
• Working in other areas as requested
• Ability to work a flexible schedule while maintaining a good attendance record.  

Prior work experience and education requirements

High school diploma or equivalent.

Physical and work demands

• Use general office equipment to include computer, printer, copier, telephone, and calculator.
• Must be able to lift cases weighing up to forty pounds.
• Must be able to stand and work for long periods of time during shift including daily overtime as needed. 
• Must be available to work consecutive days in a row during peak season.
• Comply with blackout periods as determined by Management. 
• Holiday schedule to be decided by Management based upon forecast.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.