Job Description

QUESTIONNAIRE-6-38

03

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you’ll make an impact:

As the Analyst Store Processes on the Retail Store Operations team, you will spearhead the creation, evaluation, and refinement of store operating procedures for our growing store fleet. This involves analyzing in-store processes, proposing enhancements, conducting tests, and collaborating with internal partners to implement updates and gather feedback. You will also contribute to store training and communication, as well as provide hands-on coaching and support to our field leaders and their store teams.

This role reports to the Director of Store Operations and is based in our Atlanta, GA - Phipps office.

  • 60%: Store Processes and Procedures -  Evaluate, edit, and maintain
    • Analyze all in-store processes for opportunities to gain efficiency, propose changes, complete in-store tests, and communicate results to internal partners for potential updates
    • Develop new store operating procedures and policies in response to initiatives, including (not limited to):
      • Workforce Management Systems
      • Register/POS software or hardware
      • Mobile workload applications
      • Omni-Channel initiatives
      • Stockroom and Replenishment processes
    • Analyze data surrounding new technologies and processes to provide insight and store-level perspective to business leaders
    • Work closely with store and field leadership to develop and execute efficient store operating procedures, create a more meaningful store and customer experience, and gain feedback
    • Partner with Store Communications, Human Resources, Asset Protection, or any other stakeholders for updates to policy and in-store procedure
  • 25%: Evaluate and maintain process training and communication:
  • Work closely with Store Communications on creating and maintaining documentation for peak business preparedness, including best practices, checklists, and scheduling direction
  • Regularly evaluate the current Omnichannel Excellence program to propose changes, working closely with inventory control and RFID partners to manage the store fleet participation in Curbside and Deliver from Store initiatives
  • 15%: Support store education through hands-on coaching, training presentations, and ad hoc analysis:
  • Manage team email inbox, replying to process questions in a professional and supportive way
  • Travel to stores and/or present to field teams as needed to lead through new or updated processes
  • Provide ongoing and ad hoc analytical support to the Retail Senior Leadership team

We’d Love to hear from you if: (Requirements section)

Must have:

  • Strong analytical skills, with advanced knowledge of Excel and/or data visualization
  • Effective communication and collaboration skills
  • Proven ability to coach teams and lead through change
  • 1-3 years of experience in retail, supply chain or a related field (retail store process and training)
  • Ability to drive and work in store locations, as needed

Preferred skills and experience:

  • Bachelor’s degree in business, finance, or a related field preferred
  • Exceptional prioritization and project management skills with a strong attention to detail
  • Highly proficient in developing strong relationships with all levels of the business
  • Ability to synthesize and communicate results clearly and effectively
  • Energetic self-starter who thrives in situations with ambiguity
  • Experience in diagnosing, isolating and resolving complex issues
  • Creative and customer-focused; ability to develop practical yet innovative solutions
  • Ability to lead courageously - not afraid to speak frankly, offer new ideas, take calculated risks, and support positive change

Our Team Members:

  • Lead Courageously: Have a strong sense of personal values that align with our Company values
  • Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
  • Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
  • Drive Growth: Set aggressive goals and implement plans precisely
  • Cultivates Innovation:  Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s:

  • Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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