Benefits Analyst (Health & Welfare/Leave of Absence)

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:

Support Health & Welfare plan administration and compliance, including payroll review, member escalations and Leave of Absence processes/escalations. Support HR/Benefits special projects as needed based on department needs.

This role is based in our Buckhead, Atlanta office on-site 4 days per week, and remote 1 day per week.

Health & Welfare and Leave of Absence Plan Administration (50%)

- Support day-to-day Health & Welfare plan administration for U.S. and Canada, including benefits, enrollment, appeals, medical, dental, vision, life insurance, voluntary benefits, HSA/FSA & COBRA in partnership with third party administrators - for both the Full-time and Part-time U.S. and Canada populations.

- Serve as day-to-day lead for full-time and part-time U.S. and Canada benefits payroll process for assigned benefits, including oversight of third-party direct bill process and taking corrective actions in Workday.

- Complete timely processing, auditing and reconciliation of healthcare-related invoices.

- Serve as benefits liaison with payroll, including health & welfare deduction audits.

- Assist with Leave of Absence file errors, payroll process and escalations.

- Support Benefits Manager on analysis and implementation of strategic health and wellbeing opportunities.

Annual Enrollment & Customer Service (40%)

- Coordinate planning, communications and testing for Annual Enrollment.

- Plan and execute wellness events and initiatives.

- Handle Health & Welfare and Leave of Absence inquiries and escalations, including daily monitoring of benefits email inboxes, escalating to manager when appropriate.

- Timely follow up with employees and HR partners for any inquiries for assigned benefits programs.

Compliance (10%)

- Support Health & Welfare compliance, including 5500 filings, Plan Documents/SPDs/SMMs, SBCs, welfare plan non-discrimination testing, state reporting requirements.

- Operate in accordance with FMLA and Disability, State and local sick and paid family leave laws.

WE’D LOVE TO HEAR FROM YOU IF: (REQUIREMENTS SECTION) Must have:

- Excellent customer service skills, be analytical, and detail oriented.

- Bachelor's degree required.

- Excellent customer service skills, supporting both internal and external customers.

- Able to manage multiple projects with varying deadlines.

- Detail oriented with strong analytical and problem-solving skills

- Strong communication skills (oral and written).

- Strong MS Office skills (especially Excel) with proven ability to quickly learn other required systems.

- Must maintain complete confidentiality at all times.

Preferred skills and experience:

- A wide variety of past experiences

- 2+ years benefits administration or human resources experience preferred.

- HRIS and Benefits Admin system experience preferred. - Experience in a retail environment and with customer service preferred.

- Working knowledge of Health & Welfare/ACA regulations (e.g., ERISA, HIPAA, COBRA and ACA) and Leave/Disability laws (FMLA, ADA), with ongoing management of regulatory developments. Retirement Plan knowledge a plus.

- Experience working with benefits administration systems and Workday for payroll/HRIS preferred.

OUR TEAM MEMBERS

- Lead Courageously: Have a strong sense of personal values that align with our Company values

- Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

- Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

- Drive Growth: Set aggressive goals and implement plans precisely

- Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S:

- Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the

job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.