Call Center Universal Agent (Hawaii) (Temporary)

Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, www.cartersoshkosh.ca, and www.carters.com.mx. The Company’s Child of Mine brand is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter’s is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.

Baby Clothing, Kids Clothes, Toddler Clothes | Carter's

Shop for baby clothing, baby necessities and essentials at Carters.com,  the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.

Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, and www.cartersoshkosh.ca. The Company's Just One You and Genuine Kids brands are available at Target, its Child of Mine brand is available at Walmart, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter's is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.

ESSENTIAL JOB FUNCTIONS

• First point of contact for Carter’s customers via Phone, Email and/or Chat

• Communicate effectively in both written and verbal communication fluently

• Demonstrate strong customer service and sales skills to optimize the experience for each customer contact

• Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs

• Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem 

• Educate and recommend Carter’s and OshKosh products to the customer maximizing opportunities to upsell or cross-sell company products and services

• Complete necessary documentation to manage customer complaints, uses and subsequent solutions

• Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines

• Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent

• Use technology tools as directed and within established guidelines

• Maintain confidentiality of the organization’s customer data

• Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required

• Participate in individual and team trainings and meetings to ensure knowledge is up-to-date

SECONDARY FUNCTIONS

• Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness

• Abide by Carter’s policies and procedures; specifically the attendance policy

• Must know, understand and follow all Standard Operating Procedures

• Other miscellaneous duties assigned

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Computer literacy and basic ability to navigate systems and utilize Windows-based applications

• Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision

• Preferred experience working in a call center environment and/or customer service experience

• Demonstrate excellence with listening, verbal and written communication skills

• Working knowledge of computers, office software, email and chat

• Ability to successfully operate multiple communication platforms simultaneously

Pursuant to Colorado regulations, if this job is performed in Colorado, the hourly pay rate range is $13.00 - $15.00

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Required Experience:

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.