Director, eCommerce Development

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:
The Director of eCommerce development requires team leadership and collaborations skills as it engages with product and UX leadership to set delivery process and establish a predictable delivery model. The leader will focus on holding team members accountable to delivery times and quality and be a key partner for the digital product ecosystem. 

This is a hybrid role, based in our Atlanta headquarters.

The ideal candidate has built a web development practice for a large scale technology application, proven the ability to work cross functionally on project delivery, and has a background in web development and eCommerce.

eCommerce IT Development Delivery Leadership (50)%

• Define detail of CI/CD strategy and partner with the development team to engineer a deployment process which ensures quality standards are met, while supporting agile development cycles. 
• Partner with Carter’s IT to ensure integrations with up/down stream systems are seamless and extensible.
• Define timelines for larger initiatives and align on plans to deliver against committed timelines.
• Manage in house subject matter experts on each technology components, while aligning external support with these experts.
• Define quality and security standards to be met by development delivery.
• Identify proper talent to support Carter’s eCommerce web development needs and consult on what efforts are supported by partners.
• Provide oversight of technical decisions and delivery, with a focus on performance and speed to delivery.
• Solve complex technical problems and communicate the solution to non-technical management and peers.

eCommerce IT Strategy and Architecture (25)%

• Possess in depth experience and knowledge of web architecture. Specifically having implemented multiple headless web applications leveraging static site generators, server side rendering, or a headless CMS.
• Lead decision making for scale applications, ensuring what is built can be resilient and scale to support peak volumes and frequent updates. 
• Work closely with the IT Leadership team and provides technical leadership to set corporate technology strategy and investment.

eCommerce Production Support and Maintenance (25)%

• Deliver very high quality of production support and maintenance service levels 365/24/7, particularly during times of high volume and peak order taking and processing 
• Lead and/or participate in outage calls and Root Cause Analysis for production problems
• Define processes for how support is managed, including on call schedules of team and how incidents are to be responded to
• Set up proper monitoring for production systems with alerting and work process for resolution in place

Supervisory/ Budgetary/ External Communication Responsibility 

• Lead a large team of developers and partners in technical designs, development, and testing for delivery to QA
• Mentor team members and provide technology leadership
• Develop team through performance management and ongoing feedback, focusing on fostering strategic thinking, development of talent, and succession planning

WE’D LOVE TO HEAR FROM YOU IF: (REQUIREMENTS SECTION)
Must have:

• Strong architectural, design, analytical, and communication skills are required, as well as an understanding of SDLC, Agile methodology, and PCI Compliance, required
• A leadership presence that can exert positive influence across the IT organization and be a change agent within IT for agile methodology, excellent in SDLC, and continuous improvement of Carter’s eCommerce development delivery model, required
• Knowledge of professional software engineering practices & best practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, testing, and operations, required
• Ability to manage relationships with Production support, Development agencies, Integration teams, Performance testing partners, hosting providers, etc., required
• Self-assured and confident with a professional approach; ability to work under pressure toward tight deadlines; willingness to learn, a can-do attitude, and motivated to succeed and grow, required

Preferred skills and experience:

• Bachelor’s degree in Computer Science or Engineering or equivalent experience is required
• 10+ years web technology experience, including progressively more responsible roles and experience preferred
• 8+ years experience with team management and agile methodology preferred
• 5+ years of experience in a management role in a team of developers
• Experience with multi-tier web development, Apple/Android mobile app development, and/or Content Management customization preferred

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation:  Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S: 
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. 
 

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.