Director of Operations

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How You’ll Make an impact

The Director of Operations (Supply Chain) leads a team responsible for forecasting, purchasing, and order management in support of a major account. By utilizing a strong operational background and advanced analytical expertise, the Director ensures the brand consistently delivers the right products to the right locations at the right time. This critical role significantly shapes sales performance, profit margins, and inventory efficiency. The Director collaborates across Sales, Sourcing, Distribution, and Global Transportation to optimize on-time shipments while ensuring inventory productivity and achieving key performance indicators (KPIs). Regular, proactive communication with the customer is vital to driving exceptional results and fostering mutual success.

The Director of Operations reports into the Vice President, Operations and has 3-4 direct reports and is based in our Buckhead office.

Buying/Forecasting (40%)

• Responsible for supply forecasting and buying total lifecycle of products to support the business. Manages single-season, multi-season, and replenishment product types. Executes monthly costing and capacity supply forecasts to factories, sourcing, and production teams. Monitors vendor performance and executes any logistic changes needed to meet expected deliverables.
• Create and maintain a Long Range Plan (LRP) guided by financial objectives and Merchandising line plan that Sourcing can use to schedule capacity and materials

Manage Order Fulfilment (20%)

• Proactively analyze supply and demand to ensure customer OTIF goals are achieved. Determine the business impact of any delivery issues and communicate as they arise. Develop and implement strategies to improve OTIF as needed. Provide weekly updates to the monthly and quarterly financial flash.
• Coordinate daily and weekly shipping plans with the Distribution team to ensure the customer’s expectations are achieved  

Analytics (20%)

•  Analyze all phases of supply and demand and share key conclusions and strategies to minimize disruptions. Scope of analysis includes forecast accuracy, factory performance, global transportation, fill rate, and on time metrics.  Analysis will leverage existing tools as well as ad hoc research for unusual scenarios.  

Internal and External Liaison (20%)

• Act as the point person between the Sourcing, Transportation, Sales, DC, and IT teams to ensure any issues related to on-time delivery are handled.
•  Attend meetings with external customer teams and provide information and support as needed for clear communication and positive results.

We’d Love to hear from you if:

Must have:

• 10+ years of supply chain operations experience
• Must be able to work on cross-functional teams and be capable of managing multiple projects simultaneously
• Extensive knowledge of Forecasting, procurement, and/or inventory metrics (inventory planning)
• Working knowledge of key financial metrics
• Proficient in Microsoft Office applications and an advanced user of Excel
• Ability to present to an audience ranging from Senior Executive to Analyst
• Candidate must have a strong focus and proven attention to detail
• Bachelor degree in a related field

Preferred skills and experience:

• Anaplan or other supply chain planning system experience
• Tableau or similar BI advanced skills
• Calendar creation focused on cross functional milestones and dependencies

Our Team Members:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation:  Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE:  This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.