eCommerce Product Owner (Remote)
Job Description
Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, www.cartersoshkosh.ca, and www.carters.com.mx. The Company’s Child of Mine brand is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter’s is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.
Baby Clothing, Kids Clothes, Toddler Clothes | Carter's
Shop for baby clothing, baby necessities and essentials at Carters.com, the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.
The eCommerce Product Owner leads the product operational strategy and delivery of projects that drive customer and business value. In this role, you will inspire innovation, lead customer-focused delivery, and foster a collaborative culture of high performance.
Primary responsibilities will include developing and extol experience-wide product strategy. This role's day-to-day focus is on the website and mobile application operations, execution and measurement of strategy, and fostering product innovation and improvement through collaboration.
Ideally, you will bring 3+ years of retail eCommerce experience. Use your strong communication skills and be comfortable working cross-functionally to deliver excellence across all levels of the organization.
This role is 100% remote, with occasional travel to the Atlanta, Georgia - based Headquarters.
What You'll do:
Product Strategy - 20%
Own and drive functionality across the online customer shopping experience, with a focus on driving operational excellence
Deeply understand the customer and business needs in order to define product vision and strategy based on expertise that is best-in-class
Guides ongoing stakeholder research, analysis, and testing to identify pain points and opportunities
Translate user needs into product strategy
Builds prioritized roadmap to enhance customer experience and all aspects of customer service across the shopping experience
Consistently tracks and publishes KPIs to measure the impact of owned products
Delivery - 60%
Lead operational improvement initiatives from start to finish-ideation, vendor management, design, implementation, rollout, and optimization.
Ensure that the end product meets quality and business specifications.
Partner with QA analysts and testers to ensure all delivered functionality meets quality standards.
Participate in day-to-day tactical work including soliciting user feedback and researching issues, gathering requirements, writing effective user stories, defining acceptance criteria for items in the backlog, prioritizing the backlog, and attending scrum meetings.
Seek continuous product management process improvement.
Ensure that all decisions related to product support business and customer objectives. Able to prioritize across multiple initiatives.
Actively manage vendor relationships to drive great teamwork, high performance, and ROI.
Ensure product development projects are executed on-time and on budget.
Communication & Collaboration - 20%
Demonstrate strong leadership skills and builds relationships with call center, development, merchandising, and analytics teams to drive high performance and exceptional business results
Presents product strategy, data based recommendations, and outcomes to cross-functional team and executive leadership. Develops and presents ongoing performance metrics for product focus areas.
Communicate the status of on-going issues and resolutions.
Work directly with stakeholders leading and collaborating on strategy, requirements, and implementation.
Ensure buy-in across stakeholder and partners. Able to drive to consensus and efficient actions.
Extol technology, and hold a relentless drive for customer experience, and innovation across organization verticals
Knowledge, Skill and Ability requirements (minimum competencies required for job performance):
What You'l Need (Required):
3 + years of retail (eCommerce) experience and Bachelor’s degree in related field
3+ years of product management experience with proven track record of delivering business success
Experience with Google Analytics, Adobe Analytics or similar product
Experience with Microsoft Office products
Strong communication, teamwork, and cross-functional skills
Must be able to effectively manage multiple programs and competing priorities and deliver results
Must have proven creative problem solving abilities; demonstrated ability to find solutions and remove barriers
Deep experience with agile methodologies and best practices such as Scrum, XP, Kanban, etc.
Ability to work independently on assigned tasks
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.
#LI-Remote
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 3/20/2023
Job Status: Full Time
Job Reference #: JR12591