Facilities Manager

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you’ll make an impact:

The Retail Facilities Manager supports 1000+ retail locations (US and Canada).  This role requires a leader that is an effective collaborator both with internal and external teams, is able to move between big-picture thinking and day-to-day operational focus and is highly customer (store) centric. 

This role reports into the Director of Facilities and has 3 direct reports, is based in our Atlanta office in our on-site work environment.

Key Responsibilities:

55% Program Management:

• Manage $30m budget including all monthly, quarterly, and annual financial responsibilities.
• Develop, implement and oversee ongoing execution of self and team for best practices on communication and customer focus model.
• Lead a team responsible for the daily work order management, reactive and planned, including technician dispatch, bid approvals, SLA tracking and completion.  Work order volume is 20,000 + annually.
• Manage vendor portfolio to include review process, contract negotiations, and contingency plans to exceed service targets.
• Develop and lead the implementation of innovative solutions - leveraging analytics and field feedback to deliver simple and efficient processes.
• Identify and implement best in class service model for maintenance programs including developing and maintaining customer satisfaction model.

35% Reporting and Analytics:

• Responsible for analytics of maintenance activities, team performance, and vendor performance.
• Lead the development of ongoing reporting for Field Leadership for all maintenance activities.
• Build vendor performance benchmarks establish probation periods for underperforming vendors and conduct quarterly reviews.
• Identify industry trends and opportunities to improve processes and services while decreasing spend.

10% Project Management:

• Plan and map projects for on time, on budget results.
• Manage vendors and business partners for seamless execution of projects.
• Manage, track and report on budget, timeline, and changes to leadership.
• Oversee offsite storage program including all financial activities and reporting.

We’d Love to hear from you if:

Must have:

• Minimum 3-5 years of experience in facilities management
• Experience in developing effective vendor management programs and process efficiency with a high level of accountability
• Strong customer centric mindset, internal and external
• Experience with budget management, forecasting and reporting
• Excellent organizational and communication skills and be able to effectively prioritize workload
• Demonstrated analytical and creative problem-solving skills
• Managing multi-site properties
• Experience with maintenance software platforms such as Corrigo
• Team development and leadership

Preferred skills and experience:

• Expert level proficiency in Microsoft Office applications: Outlook, Excel, Word and PowerPoint.
• International experience a plus (Canada)

Our Team Members:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation:  Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE:  This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.