HR Technology & Compliance Analyst

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

The HR Technology & Compliance Analyst plays a key role in optimizing Carter’s workforce operations by ensuring the integrity of Time & Labor Management systems, maintaining accurate and compliant employee data within Workday, and overseeing the unemployment claims process in coordination with a third-party administrator. This position supports strategic decision-making through data accuracy, risk mitigation, and process efficiency. The role reports to the Sr. Manager of HR Technology and Compliance and operates in a hybrid capacity from our Buckhead office.

70%: Time & Labor Management 

• Gather system requirements, research and recommend solutions, document procedures, coordinate approvals/signoffs to support effective implementations or configuration changes.
• Analyze and resolve system issues and support tickets; develop and execute test cases for release cycles, complete system testing, and create and deliver training materials. Participate in release-related training as needed.
• Clearly communicate system issues, resolutions, and updates to internal stakeholders at all levels and coordinate with external vendors as appropriate.
• Configure system settings to ensure compliance with federal, state, provincial, and local labor laws, while aligning with Carter’s internal policies and procedures.
• Monitor and validate all system integrations between HR and Time & Labor platforms; investigate and resolve data integrity discrepancies.
   

15%: Time & Labor Compliance

• Create and conduct regular system audits and data review to proactively validate and resolve employe setup issues. Ensure templates are configured and maintained accurately following state, federal, provincial and company guidelines and employees are assigned to the correct templates.  
• Create new audit requirements based on trends, business needs, and risk indicators.
• Monitor evolving minor employment laws and regulatory requirements; proactively communicate updates to HR Business Partners and support related audit activities as needed. Ensure state specific systems are updated appropriately.
• Provide support for Workday data integrity by processing data corrections and managing inquiries through the Workday support queue and shared mailbox.
   

15%:  Unemployment Claims Management

• Manage the unemployment process to minimize cost and risk to the company by functioning as the main point of contact between Carter's and the external unemployment cost management team. This involves facilitating communication, scheduling meetings, and ensuring that information flows smoothly between both parties.
• Track unemployment claims trends and outcomes to identify anomalies or risks; investigate irregularities and escalate as needed. Provide periodic reports to senior management on win/loss rates, costs, and key patterns.
• Ensure that all responses to unemployment claims are accurate, compliant with relevant laws and regulations, and submitted timely. This includes gathering necessary documentation, verifying information, and preparing accurate and thorough responses
   

WE’D LOVE TO HEAR FROM YOU IF: (REQUIREMENTS SECTION)
Must Have:

• Problem-solving skills:  Adept at analyzing and resolving complex challenges through critical thinking.
• Communication skills:  Excellent in verbal and written expression.
• Microsoft Excel savvy:  Demonstrate a high level of proficiency using Microsoft Excel to analyze large data sets.
   

Preferred Skills and Experience:

• Time & Labor System Configuration: Proficient in configuring Time & Labor Management systems.
• HR Experience: 2+ years of HR experience, preferably in a high-volume environment.
• Effective Task Management: Proven capability to prioritize workload, deliver timely follow-up, and resolution.
• Cross-Functional Collaboration and Customer Excellence: Good interpersonal skills, demonstrating the ability to collaborate across functions and provide exceptional customer service.

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment.
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients.
• Drive Growth: Set aggressive goals and implement plans precisely.
• Cultivates Innovation:  Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes
   

MAKE A CAREER AT CARTER’S: 
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. 
 

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.