Job Description



Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

The Carter's Workday Team is continuing to grow! We are seeking a talented HRIS Technical Manager to lead the growth of our team, act as a subject matter expert, and pave the path for Workday-related excellence!

As the HRIS Technical Manager, you will primarily be responsible for owning all things Workday and supporting the HCM, Compensation, and Payroll modules of Workday. This includes serving as the subject matter expert to provide both technical and strategic guidance through system issues, enhancements, and WD releases.  The role will also involve a focus on business process review, assessment, and modification to support evolving business needs

This role reports to the Director of Workday and is based in our Buckhead office with a hybrid onsite work environment.

How You'll Make an Impact:

Workday Support (70%) :

  • Provide consultation to HR Business Partners, gather requirements, provide solutions, and impact analysis.  Document, configure, test, and evaluate Business Process changes.

  • HR Technology partner supporting designated areas in Workday to serve as the subject matter expert on current and upcoming Workday capabilities.

  • Serve as an escalation resource and provide Tier 3 technical support for production issues, including researching and resolving technical issues, unexpected results, or process flaws; recommend solutions to meet business requirements.

  • Maintain master data values in Workday and data integrity by developing processes to audit, analyze, and resolve potential issues.

  • Provide input and knowledge sharing with other HR Technology partners, HR Business Partners, and other clients as appropriate.  Participate in training to improve policy and process compliance.

  • Assist with ongoing Workday hyper-care support and HR Admin role duties.

Workday Release Testing / Training (30%):

  • Train and mentor new system technical users/workstream leads, as well as support the development of user procedures, job aids, guidelines, and documentation.

  • Evaluate releases and functionality to identify opportunities to improve and optimize the use of Workday.  Lead associated deployment activities inclusive of communication, regression testing, data and integration validation, downstream impact analysis, and overall system performance

  • Proactively provide input to support and improve the change management strategy to ensure effective and efficient communications.

  • Internal and external communication; Workday community forums; Application Support Teams

  • Decide what information is distributed internally and externally and to whom the information is relevant (i.e. governmental agencies

We’d Love to hear from you if: (Requirements section)

Must have:

  • 5+ years of Workday experience or training, technical capabilities to collect information to understand and assess client's needs and requirements (system configuration)

  • Consultative approach to technical spaces

  • Excellent oral and written communication skills to interact with HR clients, cross-functional partners, and external resources.

  • Ability to analyze and resolve problems (critical thinker).

  • Proficiency with Microsoft Office Suite required; advanced Excel skills including data validation, formulas, and pivot tables

  • Understanding of HR operations, policies, and procedures, including experience in employee data management.

  • Demonstrated ability to prioritize workload and provide timely follow-up and resolution.

  • Bachelor’s degree in related field of study or 4 years of related work experience.

Preferred skills and experience:

  • HR functional and system experience preferred.

  • Workday Certifications, PHR/SHPR preferred.

OUR Team Members:

  • Lead Courageously: Have a strong sense of personal values that align with our Company values

  • Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

  • Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

  • Drive Growth: Set aggressive goals and implement plans precisely

  • Cultivates Innovation:  Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes


Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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