Manager, Network Services

Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, www.cartersoshkosh.ca, and www.carters.com.mx. The Company’s Child of Mine brand is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter’s is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.

Baby Clothing, Kids Clothes, Toddler Clothes | Carter's

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Essential Job functions

Personnel Management, Project Management, Personnel Management and Continuous Improvement (70%)

• Ensure that the Networking Systems team delivers high quality, timely, and relevant support to end users

• Manage scheduling, staffing, and evaluation of team members

• Maintains and monitors the health and effectiveness of Corporate Network & related Security systems (firewalls, load balancers, etc.)

• Direct project activities of the Network team, insuring adherence to established PLC methodology

• Maintain the documentation and operating procedures of all systems, configurations, and operating standards

• Develop and maintain standard systems performance reporting and statistics for all production Network Systems

• Audits and evaluates the performance of functional area and recommends whatever action is necessary to ensure that objectives and goals are achieved efficiently

• Reviews security and compliance requirements and controls (PCI, SOX, NIST)

• Collaborates closely with IT/Business peers to ensure security controls and objectives are aligned and integrated

Networking Systems Support (30%)

• Maintain 24x7x365 on call support for Networking Systems

• Manage Networking Systems technical problems; quickly identifying, addressing, and resolving issues

• Support infrastructure elements such as equipment racks, structured cabling, fiber interconnects

• Provide WAN support, including SDWAN, Metro Ethernet, remote access & vendor VPN connections

• Support firewalls for PCI test and production, Corporate Internet, and Vendor/Supplier WAN connections

• Maintain Enterprise Wireless connectivity

Supervisory / Budgetary / External communication responsibility

• Responsible for managing a small Network Services team

• Responsible for managing vendor relationships relating to Network Services

• Assists with managing overall IT expense / capital budgets

• Primary point of contact for representing Network Services: will respond to all inquiries & requests

Secondary functions

• Understands and supports the Company’s goals and objectives, and makes certain that his/her actions and decisions are consistent with them

• Keeps his/her superior informed of all matters of importance and particularly those instances where deviations from planned results are likely to occur

• Performs other responsibilities and duties as assigned by his/her superior

• Function as back up or hands-on assistance during high volume time periods

Knowledge, skill, and ability requirements

• Superior customer service skills a must

• Strong level of analytical and problem-solving abilities

• Vigorous attention to detail and documentation skills

• Broad understanding of Cisco/Meraki and Fortinet LAN/WAN infrastructure, design, and adherence to best practices

• Design, plan, and implement complex cloud network configurations within AWS and other public cloud providers

• Understands DR planning and execution, maintaining an active DR plan for Network Services

Prior work experience and educational requirements

• Bachelor’s degree or 10+ years IT experience managing networks in a corporate environment supporting 1000+ users

• Experience with an International Company/Agency a plus

• Knowledge of Retail IT environment a plus

NOTE:  This position description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the position description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.