Manager, Retail Talent Experience

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:
The Manager, Retail Talent Experience will lead the continuous improvement of the talent acquisition programs, processes, and tools to improve recruitment performance and ensure compliance. This role has full responsibility to support the US and Canada store teams through the implementation of various talent-related programs, initiatives, and projects. Responsibilities include developing recruitment strategies, and leading employment branding and engagement initiatives in partnership with key Business Partners.

This role reports to the Senior Director - Talent Acquisition, has 2 direct reports and is based in our Buckhead office (4 days a week on-site).

Talent Acquisition and Employment Branding Program Management - 70%

• Manages hiring strategy, tools and resources for the retail store team.
• Partner with HR business partners to develop strategies to drive candidate flow and identify critical markets. Ensure recruiting processes are compliant; following all federal, state and provincial regulations are within hiring practices.
• Acts as subject matter expert (SME) for the Retail Stores; participates in project management of complex and large-scale Talent Acquisition technology implementations and enhancements; networking across teams, keeping key stakeholders informed and influencing project decisions.  
• Enhance existing recruiting training and field best practices. Build communication, training and program documentation for new Retail TA technologies and best practices. 
• Lead a data-driven approach to demonstrate team success and continuously improve TA and Branding strategies through reporting and analytics.
• Manages the Retail Stores Networking and Recruiting resources; establishes routines and processes to drive continuous enhancements.
• Champions the applicant experience for stores; ensures processes and programs are built to create a best-in-class applicant experience.
• Leads the Retail Store Employee Referral Programs; making recommendation on updates and enhancements based on current employment market.
• Leads peak season recruitment tools and strategies; ensures resources align with forecasted needs.
• Works in partnership with Corporate and DC recruiting leaders as well as our internal and external Marketing partners to continue to evolve and refine our external employment brand; communicating key value messages to potential candidates.
   

Talent Experience, Recognition and Engagement - 30%

• Creates and leads effective recognition and engagement programs (Way to Go, Store Celebration, New Hire, Internal Promotion kits); benchmarks best practices and plans annual programs through the lens of innovation.
• Collaborates monthly with HR business partners on program reporting, replenishment and audit findings to ensure consistency and determine future action plans.
• Plans and manages annual Field Leader Orientation.
• Leads root cause analysis and feedback sessions with new field leader hires to understand talent experience, gathers and acts on feedback.
• Creates, leads, and manages the hand-off of the new hire experience - road maps, training plans and onboarding strategy for stores.

WE’D LOVE TO HEAR FROM YOU IF:
Must have:

• Highly organized with the ability to proactively plan and thrive in fast-paced environment
• Proven ability to manage multiple clients, priorities, deadlines, and initiatives
• Excellent written and verbal communication skills
• Proven ability to build strong partnerships, solve problems, and utilize various resources
• Proven exceptional customer service, follow-up, organizational skills, and high attention to detail
• Advanced skills in MS Office (Word, Excel, PowerPoint)
• Strong experience identifying issues and developing innovative solutions
   

Preferred skills and experience:

• Minimum of 5 years of experience in Human Resource and/or Talent Acquisition in multi-site industry
• HRIS, applicant tracking system, and LinkedIn experience strongly preferred
• Bachelor's degree strongly preferred
• Project Management and/or Talent Acquisition technology experience preferred
• Quarterly store travel required

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation:  Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S: 

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. 

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.