Job Description



Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

As a Carter’s multi-unit leader, you’ll inspire and lead others to create an exceptional customer experience for all while supporting your team to reach their potential. You will continue our legacy of delivering quality products and big smiles for our customers through a warm and compassionate environment for everyone who walks through our doors. Your leadership will strengthen our field team through living our values each day and promoting an inclusive work environment where all perspectives are valued.

Talent Management: 40%

  • Manage and grow Store Managers through regular check-ins, ongoing coaching, the annual review process, and business goal setting
  • Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store performance
  • Lead talent planning/pipeline needs and recruitment strategy; develop thorough succession plans to create a bench of talent 
  • Inspire, connect, and communicate professionally and effectively at all levels
  • Maximize opportunities to invest, train and coach team members
  • Set clear expectations and provide timely and regular feedback to exceed goals
  • Develop leaders to strengthen team performance to cultivate a winning culture
  • Embrace change; exhibits flexibility and facilitates action with confidence and positivity
  • Cultivate a positive and inclusive work environment through genuine connection, recognition and engagement
  • Develop and coach store management to execute on company objectives and procedures with the customer experience and talent development at the core
  • Typically oversees an average market of 6-8 locations 

Business Acumen and Operations: 30%

  • Drive and execute initiatives according to timelines and standards; strives for operational excellence
  • Lead store teams to meet and exceed financial goals through customer loyalty and execution of company programs
  • Effectively oversee payroll and scheduling to meet business needs
  • Analyze business results and coaches Store Managers effectively on actions to continuously improve results and exceed sales plan
  • Responsible for ensuring safety and Asset Protection standards through compliance management, customer service, and operational controls within the store
  • Analyze key performance indicators and monitor key store financial metrics for district to evaluate on store performance against objectives
  • Ensure financial goals are met by recognizing shortfalls and growth opportunities based on key store financial metrics and creating or implementing solutions
  • Collaborate with peers, leaders, and business partners to identify successes, opportunities and solutions
  • Ensure visual presentation, reactionary merchandising and marketing are set and displayed to company standard

Leadership & Effective Communication: 30%

  • Takes initiative to ensure the success of the business and drives toward accomplishing big goals; is innovative and owns results
  • Set a positive example by consistently demonstrating Carter’s Values, Code of Ethics and leadership behaviors
  • Collaborate with regional and cross-functional partners to accomplish projects and initiatives (e. g.  real estate plans, new store openings, policy or process updates)
  • Deliver and inspire an exceptional internal and external customer experience through a ready all day store experience; clean, safe and organized
  • Foster a positive work environment with open communication, timely resolution of conflicts and regulatory compliance
  • Demonstrate strong and effective verbal and written communication skills with field and home office leadership

Must have:

  • Navigates ambiguity and pivots priorities in a fast-paced environment 
  • Strong Retail background including managing retail/specialty apparel for at least 3 years
  • Flexible availability seven days a week and ability to travel up to 75% of the time
  • Understand and manage KPIs, budgets and P&L
  • Excellent communication with the ability to manage and communicate with multiple locations remotely
  • Proven business acumen and problem-solving skills
  • Valid driver’s license

Preferred skills and experience:

  • Bachelor’s Degree in Business
  • Store Manager experience in a specialty retailer 

Physical Demands:

  • Ability to lift 40 pounds
  • Ability to stand for long periods of time as well as climb up/down ladder


  • Customer Focus:  Creates an exceptional customer experience by promoting a warm, inclusive and friendly environment and clean sales floor presentation
  • Developing Effective Teams: Trains, coaches and provides regular feedback to others to develop and grow
  • Drive Growth: Executes ideas to improve efficiencies and productivity
  • Leading Through Change: Exhibits flexibility and facilitates action with confidence and positivity
  • Managing and Measuring Work: Sets clear expectations, provides coaching, and removes barriers to inspire teams excellence  


  • Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. 

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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