Operations Analyst, Workforce Management

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you’ll make an impact:

As an Analyst, Labor Optimization on the Retail Store Operations team, you will contribute to store labor forecasting and management by maintaining and improving operations via the workforce management system. This involves analyzing current configurations, proposing enhancements, conducting tests, and collaborating with internal partners to implement updates and gather feedback. You will also contribute to store training and communication to support our field leaders and their teams as a subject matter expert in workforce management. This role reports to the Director, Store Labor Optimization, and is located in our Buckhead office 4 days per week.

75%: Maintain and improve the retail store workforce management (WFM) process by:

• Managing and testing WFM system updates; communicating process changes to impacted retail field users
• Analyzing data surrounding WFM usage and engagement to provide insight and store-level perspective to business leaders
• Performing ad hoc workforce reporting and analyses to support labor budgeting and process updates
• Supporting labor budget distribution via the WFM system, ensuring all data is accurate
• Providing ongoing labor budget analysis, identifying opportunities, and implementing changes to improve schedule efficiency and workload balance in stores
• Partnering closely with internal Finance and Payroll teams to assist with strategic forecasting, modeling, and administration
• Owning the system enhancement and troubleshooting process in partnership with an external vendor; supporting a continual feedback loop from the end field user
• Being a functional expert in the Workforce Management System and identify opportunities for enhanced functionality

25%: Facilitate Change Management for retail store teams:

• Serve as a key point of contact for the field regarding system enhancements, changes, and issues
• Effectively partner with internal teams to ensure relevant field communication is accurate, succinct, and impactful
• Evaluate, edit, and maintain WFM training materials and procedures for field teams
• Create, edit, and maintain WFM knowledge base materials for Home Office partners
• Present proposed system updates to key to business partners and leaders; drive the successful execution of approved changes
• Work closely with store and field leadership to solicit feedback, train field teams, and update impacted policies/processes

We’d Love to hear from you if:

Must have:

• 2+ years of experience with a Workforce Management system as a managing administrator or advanced end-user
• Working knowledge of retail practices and procedures
• Excellent verbal and written communication skills, strong analytical skills, and a collaborative approach to problem-solving
• Ability to be persuasive with details, facts and supporting data
• Ability to appropriately challenge key financial/strategic assumptions, backing up point of view with thorough analysis
• Strong interpersonal skills and ability to foster relationships throughout the organization
• Demonstrated ability to prioritize and manage projects from concept to completion within time constraints
• Demonstrated experience creating executive-level presentations
• Ability to review and analyze large Excel data sets to synthesize historical data
• Intellectual curiosity and desire for continuous learning and improvement
• Ability to thrive in a dynamic, fast paced team environment with frequent deadlines
• Understanding of retail store operating procedures pertaining to a WFM system

Preferred skills and experience:

• Bachelor’s Degree in a related field preferred
• Retail store experience preferred

Our Team Members:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation:  Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE:  This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.