Process Analyst

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How You'll Make an Impact

The Process Analyst plays a key role in business system optimization, managing process improvements, and supporting tools that drive success across teams, including Retail Planning, Allocations, and Location Planning. This role offers a unique opportunity to impact critical business decisions by optimizing systems and processes, driving cross-functional alignment, and delivering innovative solutions.

This role typically reports to the Director of Retail Solutions and is based in our Atlanta office.

60%: PROJECT MANAGEMENT AND PROCESS OPTIMIZATION Support

• Partner with end-users through intake sessions to identify enhancement opportunities and analyze performance metrics.
• Create detailed design requirements by working closely with end users and IT partners to lead development cycles.
• Leverage analytics and proof-of-concept models to refine and shape designs, ensure upcoming development aligns with business objectives and delivers impactful solutions.
• Support end-to-end testing processes, manage test cases, perform quality assurance testing, and track user acceptance testing.
• Engage in system deployments, provide post-deployment support and coordinate training to ensure smooth adoption by users.
• Manage project tracking tools to oversee development and testing, ensure efficient delivery of quality solutions.
• Develop and maintain reporting tools and documentation to optimize system performance and standardize end user processes.

40%: PRODUCT SUPPORT SPECIALIST

• Act as the primary point of contact for system functionality, coordinating resolution and ensuring smooth operations with IT and external vendors.
• Respond to user inquiries, troubleshoot system defects, and enable continuous workflow improvements.
• Maintain a proactive problem-solving approach to deliver operational excellence and support business goals.
• Collaborate with IT and business teams to scope feasibility and level of effort for proposed system enhancements.
• Build business cases, balancing impact, and effort, to prioritize initiatives and guide roadmap planning.

WE’D LOVE TO HEAR FROM YOU IF:

MUST HAVE

• 1-3 years of experience in like type roles such as Inventory Planning, Allocation, Business Analysis.
• Excellent organizational skills with a keen eye for detail, paired with the ability to juggle multiple deadlines effectively.
• Capable of collaborating with cross-functional teams to align efforts and achieve common goals effectively.
• Proficient in Microsoft Excel (e.g., VLOOKUP, pivot tables).
• Experience with process improvement, including mapping workflows, supporting training, or contributing to system enhancements

PREFERRED SKILLS AND EXPERIENCE

• Previous experience in Retail Planning or Inventory systems a plus
• Experience with tools like Tableau or SQL is a plus.
• Ability to identify trends, develop insights, and help guide business decisions.
• Exposure to project management principles or Agile methodologies, with the ability to support structured workflows and iterative processes.
• Naturally curious, eager to learn, and solution oriented.

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation:  Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S:  

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE:  This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.