Quality Assurance Sr. Analyst

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

Essential Job functions

Quality Assurance functions:

• Prepares the quality reports for Corporate, including Inspectorio’s database maintenance and update.
• Follows up suppliers’ chargebacks with the factories in Asia due to quality related reworks.
• Serves as liaison with Corporate Quality Assurance about quality concerns: QA holds, rejects, reworks, issues.
• Receives and executes quality measures requested by Corporate QA.
• Helps with administrative paperwork in the Quality Assurance Department.
• Coordinates NOM product verification with Imports and the Verification Unit (UVA).
• Prepares operating manuals and SOPs.
• Proposes process improvements.
• Pulls, prepares and customizes technical specs from Flex system for the Third Party Manufacturers suppliers for local production.
• Supervises the in-site customers’ audits (Walmart - Sam’s).

SUPERVISORY / BUDGETARY / EXTERNAL COMMUNICATION RESPONSIBILITY

• This position has 5 direct reports.
• Communicates effectively with Internal and External partners, coordinating distribution of information.
• Works with 3PL partners, customers’ audit teams, verification units (UVA), QA labs and Carters’ stakeholders.

Secondary functions

• Works with the Quality Assurance and Local Manufacturing Manager and the business in strategic projects to prospect future needs of the Company to support growth.
• Ad-hoc reporting.

Knowledge, skill and ability requirements

• Data-driven thinker, excellent numerical skills.
• Self-starter eager to work in a fast-growing environment.
• Keeps a positive attitude; maintains a high volume, high quality workload under demanding conditions (e.g., short time frame).
• Ability to effectively multi-task and change priorities as needed.
• Meets deadlines in a timely and efficient manner.
• Capacity to work effectively in multiple and complex systems with a strong attention to detail and organization.
• Demonstrates ability to quickly learn new technology and systems.
• Strong communication skills.
• Desirable proficiency in ERP systems and data management.

Prior work experience and educational requirements

• BA/BS degree in Industrial Engineering or Textile Engineering with specialization in Quality.
• 5 year experience working in Quality Assurance, preferably in the apparel industry of finished goods.
• Proficient in PC use including strong skills in MS Windows and Office Suite (Excel, Outlook, Power Point, Word)
• Fluent in English language.

PHYSICAL DEMANDS

• Work in a standard office setting / 3PL operations floor.

NOTE:  This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.