Senior Director, eCommerce Technology

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:
The Senior Director, eCommerce Technology will be responsible for developing innovative solutions for digital channels with respect to functionality, performance, scalability, reliability and adherence to development goals and principles. You will partner with both the business and technical teams to innovate and deliver customer experiences at every digital touchpoint. This position focuses on providing eCommerce, Marketing, and related technology expertise and thought leadership on design, architecture, and platform build out of the customer facing business solutions. 

This role reports to the VP, Retail IT, has 6 direct reports (total team size 50+) and is based in our Buckhead office (4 days a week on-site).

Customer Experience & Technology Strategy (25%)

• Develop and lead an enterprise-wide customer experience technology strategy integrating eCommerce, store, marketing, and HQ systems
• Own and prioritize the architecture principles, platform strategy, and implementation of emerging technologies (e.g., headless architecture) to enhance scalability, reliability, and customer satisfaction
• Build and lead a cross-functional team of architects and technologists while creating strong partnerships with domestic and global service providers
• Provide expert technical guidance to business and delivery teams during ideation and implementation phases
• Stay ahead of industry trends, bringing innovative solutions to improve the customer experience and accelerate company growth
• Act as the leading technical advisor in key consulting engagements and growth projects
• Drive a culture of innovation and experimentation across the team to align with strategic objectives

Digital Technology Leadership (45%)

• Lead the development and execution of a comprehensive digital technology roadmap with clearly defined target states aligned to business goals
• Oversee enhancement squads for web and mobile platforms, ensuring timely development of features while maintaining platform performance and scalability
• Drive platform transformations (e.g., headless commerce) and manage ongoing software development process improvements to optimize speed-to-market
• Manage all aspects of digital technology operations, including DevSecOps, defect resolution, and 24/7 system monitoring
• Deliver performance reviews and reporting on technology initiatives, ensuring alignment with business needs and proactive issue resolution
• Partner with stakeholders to define and communicate the technology roadmap for maintenance, enhancements, project deliverables, and strategic goals

Resource & Vendor Management (30%)

• Build and grow a high-performing technology organization by recruiting, developing, and retaining top talent (team size: 40-50 members, including onshore/offshore resources)
• Foster a culture of strategic and transformational leadership while elevating the service delivery standards across the organization
• Serve as the primary relationship manager with an extensive ecosystem of digital vendors, including those in payments, security, privacy, content, hosting, and personalization
• Lead vendor management strategies, including contract negotiations, partnership development, and performance evaluation to ensure value delivery
• Collaborate with cross-functional teams (Engineering, Store Systems, Facilities, Help Desk, etc.) on critical projects and ongoing processes
• Provide hands-on support during high-volume retail periods (e.g., Black Friday, Back-to-School, Holiday) and ensure availability during nights, weekends, and holidays as needed

WE’D LOVE TO HEAR FROM YOU IF:
Must have:

• 5+ years managing enterprise infrastructures and architectures in a corporate environment supporting 1000+ internal users and external customers
• Bachelor’s degree or 12+ years of IT engineering experience
• 5+ years leading and mentoring direct reports, with a track record of driving high-performing teams and fostering strong organizational structures
• 5+ years of hands-on experience with eCommerce platforms
• 3+ years of experience working with Marketing Technology systems
• Strategic Translation: Proven ability to translate business strategies and architecture requirements into actionable and scalable technology solutions that drive measurable business outcomes
• Technical Proficiency: Strong technical acumen to lead and inspire a culture of delivery, accountability, and results, with a track record of successfully implementing enterprise-level digital commerce solutions (e.g., headless architecture, cloud platforms, DevSecOps)
• Transformational Leadership: Exceptional leadership skills to coach, mentor, and develop high-performing teams; adept at fostering thought leadership, influence, and collaboration across technical and business partners
• Customer-Centric Focus: Demonstrated ability to prioritize and deliver technologies that enhance the customer experience across web, mobile, and in-store channels, ensuring seamless integration and engagement
• Innovation and Agility: Ability to drive a forward-thinking, innovative culture by identifying emerging trends, experimenting with new technologies, and quickly adapting to changing business and customer needs
• Cross-Functional Collaboration: Skilled in navigating a matrixed organization, aligning stakeholders, and partnering effectively across business domains and vendors to achieve strategic goals
• Operational Excellence: Strong organizational skills to manage large teams (onshore and offshore) and high-performance vendor networks while maintaining focus on performance, efficiency, and uptime during critical retail periods
• Results Orientation: Passion for achieving results with a hands-on approach to addressing challenges, resolving technology risks, and ensuring successful project delivery

Preferred skills and experience:

• Demonstrated ability to develop team succession plans, facilitate crucial employee conversations, and manage globally distributed teams effectively
• Experience managing relationships with Managed Service Providers, including evaluating provider metrics, understanding contractual agreements, staying current on technology trends, and overseeing daily operational expectations
• Expertise in building CI/CD pipelines to support multi-disciplinary development projects
• Comprehensive understanding of modern web application architectures
• Ability to adapt to the fast-paced, dynamic nature of retail IT advancements, effectively shifting priorities and meeting tight deadlines

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S: 

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. 

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.