Senior Manager, Talent Development

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:

The Talent Development Senior Manager is responsible for supporting our talent development efforts across global distribution centers, retail stores, and field leaders. This position leads the strategic design, development, and content creation of talent development initiatives and programs. Leverages company initiatives and program content when applicable across distribution centers and the retail field teams globally. 

This role reports to the VP, Talent Development and is primarily based in our Buckhead office with up to 20% travel to our Distribution Centers as needed.

90% - Leads the design, development, and implementation of the Learning and Development Strategy for Global Retail Stores and Distribution Centers

• Conducts regular business needs analysis for the Retail field and Distribution Centers to ensure the customer and client experience are met
• Builds programs, training, and solutions to enable business growth and greater efficiency based on findings 
• Strategic business partner consulting with leaders to identify, build, and deliver solutions that produce business-driving outcomes 
• Builds and leads high-quality Talent Development programs and learning curricula globally to meet specific business needs and organizational priorities (e.g., orientation programs, onboarding curriculum, leadership academies, management development, learning content, skill-based education, succession planning, career development)
• Defines development objectives and activities
• Creates custom content and designs education sessions 
• Owns the process of liaising with the center of excellence leader, building strategic roadmap annually, and implementing the strategic plan
• Acts as a thought partner to key leaders of each business entity
• Coaches, facilitates, and leads new rollout of education sessions, workshops, and meetings for Retail Field/ Store and Distribution Center leadership in-person and virtually
• Leads key engagement initiatives in partnership with local HR to implement across client groups. Responsible for development, stakeholder management and executing project plans
• Partners closely with local HR in Retail Regions and Distribution Centers to enable delivery of content and program (i.e., conducts train-the-trainer sessions, etc.)
• Develops and continuously improves processes, programs, approaches, communication, reporting, and systems to support business objectives and increase efficiencies 
• Designs, reports, and provides insights on talent development measures and metrics
• Provides data and insights regularly to stakeholders (Operations, HR, Talent Development Leadership)
• Make recommendations on future programming and needs
• Drive and support company/Retail/Distribution Center HR initiatives

10% - Leads special projects supporting additional areas as part of the Talent Development Team

WE’D LOVE TO HEAR FROM YOU IF: 
Must have:

• Demonstrates strong critical thinking and analytical skills to diagnose and propose solutions
• Strong strategic planning, project, and process management skills
• Strong content development and facilitation skills; proven ability to lead team workshops and facilitate a class   
• Excellent verbal and written communication skills; ability to write company communication
• Balances and prioritizes multiple tasks at one time; strong planning and organizational skills  
• Able to work independently, self-motivated, and takes initiative
• Strong presentation writing (PowerPoint) and Excel skills

Preferred skills and experience:

• Bachelor’s degree required; concentration in Organizational Development preferred 
• Retail, DC or Multi-Unit experience preferred
• Minimum 5 years of experience in a related field

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S: 

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. 

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.