Senior Retail Creative Operations Manager

Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, www.cartersoshkosh.ca, and www.carters.com.mx. The Company’s Child of Mine brand is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter’s is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.

Baby Clothing, Kids Clothes, Toddler Clothes | Carter's

Shop for baby clothing, baby necessities and essentials at Carters.com,  the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.

HOW YOU'LL MAKE AN IMPACT:

The Senior Retail Creative Operations Manager has the job of organizer but also the role of advocate for the Retail Creative and Visual teams helping to manage expectations and anticipate challenges. Responsible for maintaining brand aesthetics and on-time delivery for both external and internal campaigns and special projects. The position is accountable in leading procurement for our POS/POP materials for our brick-n-mortal stores, corporate and wholesale accounts. Key drivers for the position are organization, productivity, and versatility. You will lead, guide, and inspire your team as well as internal and external partners/agencies to meet and exceed business and marketing objectives.

This role reports into our Director, Production, will manage 1 direct report and is based in our Buckhead offices in our hybrid work environment.

Budget Management - 25%
- Manage In Store Marketing budget ($2.2M) all related invoices and expenditures for the following:

• In-Store Communications
• Fulfillment - Website, Warehousing
• New Store & Event Marketing

Operations Planning/Management - 45%
- Manage day to day operations and schedule of projects including: 

• Dedicated to creative and visual store ops collaboration and alignment 
• Work closely with cross-functional partners scheduling deliverables and set realistic deadlines for artwork release and final delivery for all CRI brands, Corporate and Wholesale accounts
• Quality control (Internal and External partners)
• Visits stores as needed to monitor, obtain store feedback and to assess overall implementation
• Project management; participation in meetings with creatives and projections with finance
• Streamline workflow and create exception processes when appropriate
• Continuously research Best-in-Class vendors, technology, trends, value-engineering, and sourcing of materials

Task Management - 30% 
- Unified leader, ensuring that reviews, approvals, final approvals, and all deliverables are fulfilled by establishing checkpoints throughout workflows
- Coordinate cross functional partner kick-offs & touch bases/follow-up meetings
- Manage New Store Openings, Closings, Warehousing & Retail Only Inbox

• Store Opening, Closing, Conversion Kits
• Inventory Report & Management
• Fulfillment Site
• Ship notification & Profiling
• Fixture Re-allocation

WE'D LOVE TO HEAR FROM YOU IF:

Must Have:

• 5+ years print and substrate materials knowledge base
• 5+ years of budget management experience; Including budget, and metrics and utilization reports
• Experience managing aspects of retail in-store creative operations
• Experience organizing and managing creative ops team across a diverse set of cross-functional partners
• Experience driving projects to completion in a fast paced, high-volume environment

Preferred Skills and Experience:

• Bachelor's Degree or equivalent work experience preferred
• Strong working knowledge of Illustrator, Photoshop and InDesign
• Advanced proficiency in MS Office - Word, Excel, PowerPoint, and Outlook
• Expert at problem solving, with the ability to identify and articulate alternative solutions when changes arise. Manage day-to-day escalations and troubleshooting of production challenges
• Knowledge of budget planning, coding and invoice management and Accounts Payable basics
• Highly organized with an eye for detail
• Strong analytical focus; problem solver, critical thinker
• Proven track record to manage a budget, strong negotiator and find solutions to keep projects efficient
• Proactive self-starter with the ability to ask questions and promote communication flow within cross functional teams to establish processes, unify efforts and increase efficiency
• Exceptional organization and time management skills, and self-motivated, flexible with a positive attitude
• Manage, mentor, and lead creative ops team, prioritizing mentorship and coaching through feedback

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation:  Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S: 

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. 

#LI-Hybrid

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.