Senior Sales Operations Analyst

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU'LL MAKE AN IMPACT:

The Senior Sales Operations Analyst role drives wholesale sales, operations and process improvement across the Skip Hop Wholesale Sales team. Key team member leading cross functional projects across the Sales, Planning and Supply Chain teams. This role reports into the Vice President of Sales.

35% - Market Place Management

• Lead deployment and maintenance of ecommerce sales control in conjunction with legal, sales and brand
• Manage PriceSpider dashboard and communicate weekly challenges, recommend go forward plan to mitigate price compression in the market and sales and inventory risks
• Own Map policy and channel segmentation strategy with the brand team

35% Alternative Fulfillment Options

• Identify new dropship and marketplace customers, evaluate customer requirements and review financial models to prove out viability
• Own onboarding approved drop ship and marketplace customers, manage contract negotiation to resolve gaps in onboarding documents, provide all product information for accurate product setup, and partner with Supply Chain to ensure IT and DC operations are established to support customer requirements
• Manage dropship assortment for all accounts, make recommendations for new product additions and communicate with Supply Chain to set up new drop ship slot locations to support product offering expansions
• Lead strategy and financial analysis for onboarding potential 3P companies to assist with mitigating price compression and marketplace disruption for Amazon

30% Wholesale Operations

• Coordinate account specific operational requirements such as, commercial invoices, testing requirements and account compliance documents
• Analyze account operational performance to identify areas for cost improvement and chargeback reduction; Recommend ways to reduce SIOC chargebacks
• Accountable for order management; (Amazon, Baby list, Sk). Ensure accuracy of purchase orders including pricing, inventory availability, ship windows, weekly ordering trends and on time confirmation rate
• Identify gaps in Skip Hop sales process and work cross functionally with partners to find more effective ways of working

We’d Love to hear from you if:

Must-Have Experience & Skills:?

• Strong business acumen, and understanding of key retailer operational and compliance requirements, and alternate fulfillment models
• A catalyst of continuous improvement in processes and business results, have a proven track record of implementing effective cross functional processes
• Desire to have a tangible business impact, hands-on’ approach to working in a fast-growing, high-pressure environment, ability to adapt to change
• Strategic / Analytical ?

Preferred Experience & Skills:?

• At least 3+ years of prior work experience (2 years as analyst), with a keen understanding of the wholesale industry
• Highly organized with strong attention to detail
• Well-versed in supply chain, inventory management, and sales operations?
• Related experience working in an off-price and/or full price buying environment.
• Knowledge/experience with Amazon’s Vendor Central
• Team Player, proficient in developing strong relationships with all levels of the business
• Bachelor’s degree or equivalent experience

OUR Team Members:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment.
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients.
• Drive Growth: Set aggressive goals and implement plans precisely.
• Cultivates Innovation:  Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

Compensation for this position ranges from $75,000 - $85,000 a year based on experience

NOTE:  This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.