Site Merchandising Specialist

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:

      Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

      As Carter’s continues to drive momentum in our digital channels, we are looking for a collaborative, customer-centric Site Merchandising Specialist to join our eCommerce team.  This dynamic role focuses on driving the success of Carter’s eCommerce platform through excellence in site operations, strategic partnerships, and innovation.  The ideal candidate is innovative, takes initiative, and has a strategic analytical mindset.  This person should have experience creatively solving problems using technical tools and processes to support business objectives. The Site Merchandising Specialist role requires a combination of technical expertise, organizational skills, and cross-functional collaboration to deliver an optimal online shopping experience and support the growing digital business.

50%: eCommerce Site Operations

• Lead daily site scrubs with eCommerce and Product Category team
• Execute global price changes and promotions for the site 
• Responsible for product accuracy on the site
• Capture weekly competitor homepages, emails, and Key Item Pieces
• Manage Workload Flow for both brands including Master Promotional File Creation 
• Responsible for creation, execution and testing accuracy of coupon codes
• Collaborate with marketing partners on site briefs and projects

40%: eCommerce Partnerships

• Attend Creative Review meetings to understand linking strategy and customer journey 
• Review weekly site refreshes with the team ensuring that all linking, destinations and merchandising needs are met 
• Weekly homepage, landing page refreshes-merchandise shops, collections, and product categories. Utilize selling and customer navigation reports to optimize product presentation and shop setup
• Partner with traffic, email, and dev teams on any outstanding JIRA tickets or issues
• Collaborate directly with internal DTC Product Category Managers and Marketing 
• Serve as merchandising contact for refreshes. Check and send correct links and correct site issues 
• Review recommendation zones, sort order rules, and track changes 
• Work with eCommerce product team to gain a deeper understanding of Salesforce capabilities and opportunities 

10%: eCommerce Leadership 

• Challenge the status quo and look for ways to improve processes and create efficiencies 
• Work with eCommerce product team to gain a deeper understanding of Salesforce capabilities and opportunities 
• Train the broader team, including the Product Category Management team, on any new site initiatives or functionality 
• Work directly with site marketing manager to gain a deeper understanding of site analytics 
• Work on special projects as assigned 
• Mentor Site Merchandisers on the team 

WE’D LOVE TO HEAR FROM YOU IF:
Must have:

• 2+ years of prior eCommerce experience required 
• Bachelor’s Degree (or equivalent) preferred
• Retail experience preferred, especially in children’s clothing 

Preferred skills and experience:

• Advance Microsoft Office suite proficiency, especially in Excel
• Highly organized, detail oriented, strong communication skills 
• Proven ability to multi-task, be flexible and prioritize 
• Passion for the web and online shopping a plus

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation:  Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S: 
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. 
NOTE:  This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.
 

Carter’s | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.

Carter’s | OshKosh est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et encourage tous les candidats intéressés et qualifiés à postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hésitez pas à communiquer avec nous. .