Sr Account Analyst

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:
This role is critical in driving operational excellence within Order Management & Logistics (OML). The Sr. Account Analyst functions as both a leader and subject matter expert, overseeing day-to-day order-to-cash execution across multiple business units. They play a key role in ensuring compliance with customer-specific requirements and routing rules, while also acting as a liaison between internal teams and external customers to maintain and grow strong business relationships. Additionally, this position serves as a mentor and trainer to Account Analysts, focusing on advocacy, revenue optimization, and customer satisfaction. The Sr. Account Analyst also partners closely with leadership, representing OML in cross-functional meetings and driving process improvements to deliver a best-in-class customer experience. In this role, you will participate in discussions on supply chain disruptions and their impact on operations, monitor and report on supply chain performance metrics while helping to implement effective solutions. 

This role reports into the Order Management & Logistics Manger / Sr Manager and is based in our Buckhead office in our hybrid work environment.

50%: Order Management and Analysis
    Evaluate order flow, including inventory receipt timing, distribution center (DC) processing, inventory movement constraints, and Customer compliance guidelines. Provide actionable recommendations to ensure successful support and execution of end-to-end order management.
    Take ownership of daily decisions and actively manage information flow to ensure accurate and efficient order management across all channels.
    Troubleshoot order transmission errors and maintain system functionality to meet demand requirements effectively.
    Analyze inventory and order coverage to provide recommendations that support Customer requirements and drive sales performance.
    Execute necessary adjustments to order configurations by collaborating with Account, Sales, IT, DC and other internal partners when needed, ensuring accuracy in setup, delivery dates, and quantities.

30%: Reporting, Communication &, Process Improvements 
    Develop ad hoc reports to provide cross functional partners with insights into critical issues and processing statuses, highlighting key variances and actionable opportunities.
    Track product movements using reporting tools and proactively communicate logistical updates to stakeholders and external customers.
    Participate in leadership meetings, offering detailed insights, guiding conversations, and driving resolutions to supply chain challenges.
    Coordinate communication strategies for supply chain interruptions, collaborating with Operations and Planning teams to implement solutions and update key stakeholders.
    Maintain systemic configurations to ensure accurate inventory visibility and availability across all channels.
    Identify improvement opportunities within the order management processes to enhance efficiency and customer satisfaction.

20%: Leadership & Development
    Subject matter expert role within the Order Management & Logistics team specific to each order management channel.
    Manage, direct, mentor, train, and motivate assigned OML Account Analyst/EDP. Ensure development plans are defined and supported.
    Train Account Analyst / EDP on responsibilities specific to order management. 
    Serving as a liaison between the business and customers to enhance partnerships.
    Ensuring compliance with customer-specific logistics and order requirements.

WE’D LOVE TO HEAR FROM YOU IF:
Must have:
•    Self-starter with a proactive approach to problem-solving and process improvement. 
•    Excellent communication and collaboration skills to engage with cross-functional teams.
•    Ability to adapt to a fast-paced, dynamic environment while maintaining a focus on priorities and deadlines.

Preferred skills and experience:
•    Proven experience in supply chain, order management, or related fields.
•    Proficiency in reporting tools, such as Tableau, with strong analytical skills and proven ability to leverage data to track KPIs, generate performance reports, and drive operations improvements.
•    Candidate must have a strong focus and proven attention to detail 
•    Proficient Microsoft office and excel skills
•    Demonstrated ability to drive continuous improvement initiatives

OUR TEAM MEMBERS:

    Lead Courageously: Have a strong sense of personal values that align with our Company values
    Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
    Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
    Drive Growth: Set aggressive goals and implement plans precisely
    Cultivates Innovation:  Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S: 
    Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. 
NOTE:  This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.
 

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.