Sr. Solutions Analyst, Retail Pricing
Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
How You’ll Make an Impact:
The Sr. Solutions Analyst in Retail Pricing is a pivotal figure responsible for resolving complex issues and driving system optimizations. Serving as the key liaison between IT and business units, they prioritize high-impact challenges, spearhead data enhancements, and ensure compliance. It's a role designed for tech-savvy problem-solvers in a high-stakes, cross-functional setting.
We’d Love to hear from you if: (Requirements section)
- SQL / MySQL expertise (CRUD, Stored Procedures)
- Technical data analysis & solutioning
- A collaboration and partnership mindset
Nice-to-have: PowerApps, Splunk Experience
Preferred skills and experience:
Strategic Issue Management:
Prioritize incoming issues based on business impact and potential for escalation, utilizing analytics to quantify severity.
Serve as the primary escalation point for complex issues, orchestrating multi-team efforts to resolve them quickly and efficiently.
Partner with our Retail Pricing US & CA business teams on core product issues and enhancements.
Application & Data Management:
Gain expertise in Retail Pricing business logic, IT workflows, and foundational datasets to effectively support and optimize operations.
Lead configuration updates and stored procedure modifications to our Price Execution toolset to meet the needs of cross-functional projects and initiatives.
Identify opportunities for process automation, system enhancements, or other optimizations within the Retail Pricing landscape.
Establish communication channels with business unit leaders to understand key pain points and propose solutions for improving and extending the team's capabilities.
Lead the communication strategy between IT and business units during high-severity issues, ensuring transparency and quick resolution.
Team Collaboration & Knowledge Management:
Foster a culture of interdepartmental collaboration by coordinating with other IT teams and business units for cross-functional problem-solving.
Manage and continuously update the team's knowledge repository, making it a go-to resource for best practices and issue resolution strategies.
Collaborate with support teams to define SLAs and outline communication protocols.
Documentation & Security:
Maintain thorough documentation of Retail Pricing processes, configurations, and data mappings.
Ensure all activities adhere to data security standards, implementing regular access audits and reviews.
OUR Team Members:
Lead Courageously: Have a strong sense of personal values that align with our Company values
Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
Drive Growth: Set aggressive goals and implement plans precisely
Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes
Make a career at Carter’s:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.