Sr Support Analyst

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

The Computing Systems Analyst is responsible for the design, development, and support of technology solutions that serve a diverse user base across the organization. The role supports the full lifecycle of system implementation, including analyzing business needs, designing user-focused solutions, testing, documentation, and ongoing support.
 

75% Computing Systems Analysis & Design

• Exercise independent judgement and logic in prioritization of tasks and developing solutions to technical problems 
• Systems analysis, including consulting with users, and application of industry knowledge to determine functional requirements for new computer systems and system enhancements
• Design, develop, document, and test computer systems or programs relating to user or system design specifications to ensure ease of use and overall system acceptance
• Research commercially available software to identify products that might meet departmental requirements; investigates products' ability to meet user, functional, and technical requirements
• Evaluates impact of solution alternatives and assesses risk to support decision-making
• Adhere to and identify potential shortcomings related to SOX and PCI requirements and inform staff on established Company policy
• Document and share knowledge with staff and other team members]
• Remain abreast on industry changes and advancements in technology
   

25% Systems Support & Administration

• Troubleshoot end user hardware and software issues
• Serve as 24x7x365 hands-on support for local MDF and IT facilities
• File restoration, file and folder permission, & Active Directory management
• Configure end user personal and Corporate smartphones for mobile email access
• Extensive knowledge of end user account management in Active Directory
   

SECONDARY FUNCTIONS (IF APPLICABLE - ANY DUTIES NOT CONSIDERED ESSENTIAL)

• Understands and supports the Company’s goals and objectives, and makes certain that his/her actions and decisions, as well as those of his/her subordinates, are consistent with them
• Engage Systems, Infrastructure, and Operations teams to resolve outages
• Familiarity with Distribution Center technologies:  Thin Clients, Hand Scanners, Label Printers
   

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS (MINIMUM COMPENTENCIES REQUIRED FOR JOB PERFORMANCE)

• Knowledge of Adobe Creative Cloud, Microsoft Office 365, Mobile Device Management, VPN, and financial software 
• Understanding of a hybrid Windows and Mac Enterprise environment
• Bachelor’s Degree or 10+ years of equivalent experience in a Desktop Support or similar role
• Strong communication skills required for face-to-face client interaction and intra-team collaboration
• Must work nights and weekends when required and be available to be contacted while not on duty
• Maintain updated knowledge of new technology
• Handle multiple assignments simultaneously
• Ability to troubleshoot issues related to Java, Internet browsers, and Citrix to support web-based Enterprise applications
• Ability to communicate and function as a thought leader in the Enterprise Services team

PHYSICAL DEMANDS

• Must be able to lift 50 lbs

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.