Staffing Optimization Admin

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

The Staffing Optimization Admin plays a critical role in powering a high-volume hiring and workforce operation by supporting Workforce Planning, Recruiting, and Hiring Center execution. This role serves as a central connector across Talent Acquisition, HR, and Operations—ensuring accurate workforce data, efficient hiring processes, and a seamless, engaging candidate-to-associate experience.

With a strong focus on daily hiring execution and onboarding, this role also contributes to the design and delivery of engagement and internal communication initiatives that enhance the new hire experience and support retention. Success in this role requires strong attention to detail, the ability to operate with urgency in a fast-paced environment, and a passion for delivering an exceptional experience at scale.

40% Hiring, Onboarding & Candidate Experience Execution

• Facilitate and support daily new hire orientation sessions, ensuring a smooth, organized, and engaging onboarding experience.
• Serve as a key driver of high-volume hiring initiatives, supporting candidate flow, throughput, and hiring center efficiency.
• Assist with interview scheduling, candidate tracking, and same-day hiring events or walk-in interview days.
• Greet candidates and create a professional, welcoming, and high-energy hiring experience.
• Track candidate progress in Workday (or applicable systems) and ensure timely movement through the hiring process.
• Provide hands-on support during onboarding (badge creation, document collection, system entry, orientation prep).
• Partner closely with Talent Acquisition to ensure timely, clear candidate communication throughout the hiring journey.

35% Workforce Planning & Operational Support

• Support daily workforce planning activities including schedule updates, shift rosters, and real-time headcount tracking.
• Maintain accuracy of associate records related to schedules, attendance, punches, and shift assignments.
• Prepare and distribute daily/weekly workforce reports for Operations and HR partners.
• Monitor labor needs across shifts and proactively escalate gaps, risks, or trends to Workforce leadership.
• Support roster clean-up and data integrity initiatives to ensure accurate workforce visibility.

10% Engagement & Communication Support

• Partner with TA, HR, and Operations to support the strategy, design, and execution of associate engagement initiatives, particularly for new hires.
• Assist in delivering internal communications related to hiring events, onboarding, and workforce updates.
• Help bring consistency and energy to the hiring center experience through branded materials, messaging, and candidate touchpoints.
• Support feedback loops (new hire insights, onboarding observations) to continuously improve hiring and engagement strategies.

We’d Love to hear from you if: (Requirements section)

You have:

• 1–2 years of administrative, HR, recruiting, or operations support experience, preferably in a high-volume or distribution environment.
• Strong attention to detail and accuracy, especially with data entry and compliance documentation.
• Ability to thrive in a fast-paced environment and adapt quickly to shifting priorities.
• Strong communication and interpersonal skills; comfortable interacting with candidates, associates, and leaders at all levels.
• A proactive, hands-on approach with a passion for creating a positive candidate and associate experience.
• Proficiency with Microsoft Office (Excel, Outlook, Teams).
• Comfort working on the operations floor (walking, standing, navigating multiple departments).

Preferred Skills and Experience:

• Experience with HR systems (Workday, Edge, eTime, E-Verify).
• Prior experience supporting Recruiting, Workforce Management, or Hiring Center operations in a DC environment.
• Experience facilitating orientations or onboarding sessions.
• Bilingual (English/Spanish) a plus.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.