UX/UI Manager (Remote)

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you’ll make an impact:

We are looking for an experienced and motivated UX/UI Manager who is passionate about creating innovative digital experiences for our customers.

As a UX/UI Manager, you will be responsible for leading a team of UX/UI Designers in support of key organizational growth initiatives and executing an enhancement roadmap that attracts, engages, and retains our customers.  The UX/UI Manager will leverage their industry knowledge in user behavior, interaction design, and design systems to drive beautiful customer experiences that are easy to use while maintaining a high standard of design quality across the portfolio.

This role reports to the Director of UX Design + Design Systems and is 100% remote with occasional travel into our Atlanta offices as needed.

People Leadership & Strategy (60%)

• Manage, mentor, and develop a team of 3 UX/UI Designers fostering a culture of growth, accountability, and creative excellence
• Partner with the Director of UX Design + Design Systems to define and execute the UX roadmap aligned with business objectives
• Build and maintain strong cross-functional relationships with Product Management, Engineering, Marketing, and Brand teams to ensure alignment on priorities and deliverables
• Present design strategy, research findings, and experience recommendations to senior leadership and key stakeholders, advocating on behalf of the customer
• Champion the consistent adoption and evolution of the design system across the UX team and cross-functional partners
• Establish and refine team processes, workflows, and standards that improve efficiency and design quality

Experience Design & Execution (40%)

• Oversee design of end-to-end customer journeys across discovery, browse, evaluation, and purchase — from research through wireframes, user flows, interactive prototypes, and high-fidelity comps ensuring experiences are cohesive, intuitive, and aligned with both business outcomes and platform capabilities
• Guide and review design work across the team, providing clear and actionable feedback rooted in UX best practices and brand guidelines
• Actively contribute to hands-on design work when needed, particularly for high-priority or complex initiatives
• Collaborate with Product Management to define user stories, acceptance criteria, and product backlogs
• Partner with Engineering to ensure design intent is maintained through development, reviewing front-end implementations for visual and interaction fidelity
• Drive the use of user research, usability testing, and analytics to inform design decisions and measure experience outcomes
• Ensure responsive design principles are applied consistently to deliver seamless experiences across devices and screen sizes

We’d Love to Hear from You if:

Must Have:

• Bachelor’s degree in UX Design, Interaction Design, Human-Computer Interaction, Graphic Design, or equivalent experience
• 7+ years of experience in UX/UI design with a strong portfolio demonstrating end-to-end experience design across web and mobile
• 2+ years of direct people management experience, including coaching and developing designers at varying levels of seniority
• Proficiency in Figma as a primary design tool, with experience building and maintaining design system libraries and component documentation
• Strong understanding of interaction design, information architecture, visual design, and accessibility standards
• Demonstrated ability to present and defend design decisions to senior leadership and cross-functional stakeholders
• Experience using user research and usability testing methodologies to inform and validate design decisions
• Strong communication and collaboration skills to work effectively with cross-functional teams in a remote environment

Preferred Skills and Experience:

• Experience in e-commerce UX/UI design, preferably in retail or consumer goods
• Familiarity with design system frameworks such as Chakra UI or Material UI
• Experience with UserTesting or similar remote usability testing platforms
• Working knowledge of Adobe Analytics or similar web analytics tools to interpret user behavior data
• Familiarity with Salesforce Commerce Cloud (SFCC) or similar e-commerce platforms
• Basic understanding of front-end technologies (HTML, CSS, JavaScript, React.js) sufficient to collaborate effectively with engineering teams and review implementations

Compensation for this position ranges from $150K - $160K based on skills and experience.

Make a career at Carter’s:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE:  This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.